Maternal Satisfaction With Care Provided To The Neonates In NICU: A Cross-Sectional Study At Public Tertiary Care Hospital Baluchistan

Abstract

ntroduction: An important determinant of the standard of care is patient satisfaction. This relies on the mother's perspective in the case of newborns. Studies have indicated that when mothers participate in care and get prompt and ongoing communication, they are more satisfied with the neonatal care they receive. Objectives: The basic aim of the stud y was to assess Maternal Satisfaction with Care provided to the neonates in NICU and to measure the association among satisfaction level of mothers from care and their socio-demographic profile. Methodology: This was a cross-sectional study carried out in Bolan Medical Complex, Sandeman Provisional Hospital and Zahid hospital. The study was completed in a very limited period of six months. A total of 285 participants were investigated using Consecutive sampling technique. All the Mothers whose patient was admitted in the NICU for at least 48 hours and mothers who stay with the patient for more than 48 hours were included in the study. Data was collected after initial approval from ethical review board KMU and hospital administrations. Data was collected using Neonatal Satisfaction Survey (NSS-13) questionnaire. Data were analyzed using SPSS version 24. Results: Overall, satisfaction of the mothers of child admitted in NICU was assessed. Half (50%) of the mothers were not satisfied from with the Care provided to the neonates in NICU followed by partially satisfied (39%) and satisfied (11%). There was no significant association among the level of satisfaction with age (P=.749) and length of hospital stay (P=.113) of the participants while a significant association (P=.026) was reported among level of satisfaction and education status. Conclusion: The findings of this study concluded that majority of the Mother were not satisfied from the care provided to their Neonate in NICU while less proportion of participants are partially or completely satisfied from the care. The role of nurses and other health care providers are very important to address the issues and enhance the level of maternal satisfaction.

Keywords: Maternal Satisfaction, Neonatal Intensive care Unit, Neonatal Care, Neonates, Nurses.